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Terms & Conditions

No portion of this writing may be reproduced in any form, or by any means, without prior written permission from Boost.

Termination and Suspension

13.1      If we reasonably suspect that you may be engaging in any of the restricted activities as set out in Clause 4 above or may be in breach of any of the representations, warranties, Terms and Conditions, we may, without any liability to you, take the following action(s) as we deem necessary:

(a)        report any suspicious or illegal activity to the relevant authorities;

(b)        cancel or refuse any Transactions;

(c)        suspend or close any Accounts or terminate this Agreement and/or the Services or part thereof provided to you;

(d)        withhold/ forfeit/ withdraw any cash back/ monies/ reward which may release/ have released to you pursuant to any promotion campaigns/ activities/ refund process;

(e)        apply, at our sole discretion, prevention and detection procedures and refuse the execution of Transactions; or

(f)         take further steps as we, in our reasonable discretion, may deem necessary, including taking legal action against you.

13.2      The suspension of the Service with respect to a particular breach shall not in any prejudice or prevent Boost from exercising its right to terminate this Agreement and the Services with respect to the same breach.

13.3      Notwithstanding anything to the contrary, Boost may at any time, for any reason whatsoever and without any liability to you:

(a)        suspend the Services or part thereof provided to you; and/or

(b)        terminate this Agreement and/or the Services or part thereof provided to you, by giving written notice to you.

13.4      If Boost terminates or suspends the Service or any part thereof pursuant to Clause 13.1, Boost shall not be obliged to refund the Available Balance (if any) until and unless clearance has been obtained from the relevant authorities or Boost management, if applicable.

13.5      If you do not log in to your Account for more than six (6) months, and there are no funds remaining in your Account, Boost may in its discretion treat your account as dormant and may suspend your Account. If your account is suspended, you should contact Boost’s customer support team to reactivate your Account. Boost will reactivate your Account at its sole discretion and subject to Boost’s prevailing policies and procedures.

13.6      In the event the Account and/or Service has been suspended and you request for reactivation of the same, Boost may at its absolute discretion reactivate the Account and/or Service subject to any requirements as may be determined by Boost. You agree that Boost shall not be liable to you in relation to any inability of yours to access your Account or the Services or any part thereof.

13.7      User is able to request for their account to be suspended or unsuspended by email support@myboost.com.my or in app request to the boost customer service team. Further validation will be required to authenticate the user.

13.8      Termination of this Agreement for any reason shall not release You from any liability which, at the time of such termination, has already accrued to Boost or which is attributable to a period prior to such termination nor preclude Boost from pursuing any rights and remedies it may have hereunder or at law or in equity with respect to any breach of this Agreement.