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Terms & Conditions

No portion of this writing may be reproduced in any form, or by any means, without prior written permission from Boost.

Refund Policy

14.1      If you need a refund in respect of any fees or payments made towards the Service or any part thereof, please contact Boost at support@myboost.com.my. Subject to Boost’s determining to its satisfaction that your money was wrongly deducted from your Account for Payment by Boost due to (i) technical error of Boost where your attempted Transaction does not go through; (ii) services purchased in App was not made available, Boost may refund to your Account such money which was wrongly deducted.

14.2      Notwithstanding the above, you are only entitled to a refund if you have transacted for following Service:

(a)        Cash In service;

(b)        Payment

However, we shall not be responsible to settle any dispute that you may have with merchant for the purchased of goods and services using the Services. You shall be responsible to contact the respective merchants for a refund for products or services purchased from the merchants. We shall not liable any disputes that you may have with the Merchant and you hereby agree to pay us all Fees and Charges and the merchant for the value of the transaction, notwithstanding any dispute.

14.3      In the event you terminate the Service and you are entitled to a refund, the sum shall be credited to a different Account nominated by you less the bank charges applicable. You shall provide to Boost all necessary information and documents for the purpose of refund upon request.

14.4      Boost reserves its right not to refund any disputed amount to you if Boost believe you acted in contrary to these Term and Conditions.

14.5      In the event the Service or your Account is ceased, terminated or suspended by Boost due to fraudulent, illegal or unlawful transactions including but not limited to breaches of any law (including but not limited to the Financial Services Act 2013 and/or Anti-Money Laundering and Anti-Terrorism Financing Act 2001 (AMLATFA) or any regulation and/or guidelines made thereunder), you shall not be entitled to obtain any refund of the Available Balance whatsoever and it shall be lawful for Boost to retain for an indefinite period or release to the relevant authorities the Available Balance in accordance with applicable legislation, regulation and/or guidelines. You shall not be entitled to claim any form of compensation for any loss arising therefrom.