Scam Awareness PSA: Boost will never ask customers to share sensitive information via call, email or text


As many of us are embracing digital-first lifestyles and businesses, Boost is committed to building a trusting and sustainable digital community. Ultimately, your security is of utmost importance to us.


As part of our efforts to continue raising awareness on cybercrimes such as scams and fraud, Boost will continue to share tips on how you can keep staying safe online to help you navigate an increasingly digital world.


One of the most common ways that scammers try to take advantage of unsuspecting victims is by impersonating official personnel – be it from a company, organisation, or governing body in hopes of luring people to reveal sensitive information or clicking suspicious links.


Hence, when in doubt, follow these simple guides:


  1. Boost will never request for sensitive information via call, text, or email

A good practice to have is to never reveal your password, credit card info, or banking details to any individual, regardless of the communication platform. So, keep this in mind if  anyone is requesting sensitive information from you via call, text, or email,


  1. Boost personnel will never text you on messaging apps (except for automated TAC)

Boost will  never chat with you through SMS or messaging apps unexpectedly outside our Boost app and social media. This includes informing you of a prize award win or asking you to participate in a lucky draw. Do not reply or forward the message, and don’t click on any links.


  1. We will never ask you to download additional apps or visit other websites

Boost only has one app each for users and merchants and should only be downloaded directly from official stores such as Google Play Store, Apple App Store and Huawei AppGallery. We also only have one website ( If you are receiving messages or calls with suspicious links, do not click on it. Instead, block that number, report it as spam and delete that message. Scammers these days can create  fake websites to phish for your personal and financial information such as username and passwords.


The only channels that Boost will reach out to you first are through in-app notification on the Boost app, or through our official social media channels on Facebook and Instagram that has the handle @myboostapp. To make sure it is us, always look for the “blue tick” beside our handle on Facebook and Instagram as that indicates we’re a verified account.


Remember to always stay vigilant. We would like to remind our users and merchants to always report any of these suspected scam calls, SMS, or emails immediately to our customer support team from within the Boost app or via email to


For tips on how you can enhance your Boost account’s security, check out our previous article on setting a strong PIN or password.