6.1 Where the Customer made payment via the Boost Customer App and thereafter request for a refund. If the Merchant agrees to such refund:-

1. (a) on the same day when the relevant Transaction took place (the “Transaction Day”), the Merchant shall take necessary steps to void/ cancel the Transaction through the relevant feature available on Boost Business App and make sure that such cancellation is relayed to Ecode on the same day. The Merchant shall then be responsible for the refund to such Customer;
2. (b) after the Transaction Day, the Merchant shall manually refund the Customer via cash or voucher or such other way as may be determined by Ecode. For the avoidance of doubt, Ecode is entitled to retain the relevant Boost Service Charges and Bank Charges

6.2 Ecode shall not be responsible in any manner whatsoever for any losses, claims, damages, costs and expenses incurred by the Customer and/or the Merchant arising from the Refund.

6.3 Ecode shall not be responsible for any abuse or misuse of the “void/cancel” function made available to the Merchant on Boost Business App. The Merchant shall keep Ecode fully indemnified from all liability, losses, damages, cost and expense incurred by Ecode arising out of or in connection with the misuse of the same.